FAQs
Why Dad's Heaven?
At Dads Heaven, we go beyond selling products. We craft unforgettable experiences for you and your family. Our commitment to exceptional customer service ensures that every step of your journey with us is seamless and enjoyable. Our team of expert dads has done an exceptional job curating a heavenly selection of top-quality products that speak for themselves. You simply relax and browse with confidence.
Shipping?
Our shipping methods (always free!) may vary based on the size and nature of the products you order.
- For smaller items, we use Ground Shipping, ensuring faster and more convenient delivery via courier (1–5 business days after order processing).
- For larger or fragile items, we offer 'Curb-Side' Pickup with included liftgate service. This option typically takes 3–6 business days for delivery after order processing.
For more info read our Shipping Policy and specific product pages.
Cancellations and Refunds?
Cancel any time before your order has shipped and receive a full refund!
If you still want a refund after your item arrives in excellent working condition, eligible products offer the possibility of return/refund within 20 days upon delivery and a 30% restocking fee.
Please note that unfortunately, we cannot offer cancellations or refunds on custom orders (special or made-to-order items).
For more information check our complete Return and Refund Policy and specific product pages.
More questions? Talk to us!
- ⌨️ Talk to one of our agents using the chat window on the bottom right corner of your screen
- 📞 Call us during business hours at +1 505-218-7253 for a good old-fashioned conversation
- 📧 Send us an email filling out the Contact Us form or writing directly to info@dadsheaven.com.