96″ Luxury Felt Folding Poker Table

This folding poker table is covered under a one-year warranty for manufacturing defects in workmanship or material (excluding normal wear and tear).

Parts returned shall be shipped back to the warehouse via a surface freight carrier previously approved by the manufacturer. If the warranty claim is made within 90 days from the date of purchase, the freight cost will be reimbursed by the manufacturer. The product owner will be responsible for freight costs on any warranty claims made more than 90 days after the date of the original purchase.

This warranty does not cover gaming cloth, felts, or vinyl.

The warranty does not call for the replacement of the entire poker table unless it is determined by the manufacturer, but does cover the replacement of any defective parts stated herein.

The manufacturer reserves the right to request suitable images of any warranty claim prior to the warranty being honored.

Shipping

For this item we’ll use our Free Ground Shipping method, ensuring faster and more convenient delivery via courier (1–5 business days after your order has been processed).

All deliveries are curbside only unless you have set up white glove/inside delivery with us prior to your table shipping.

Provide us with a working phone number during checkout so the shipping company can schedule the delivery appointment. Most freight carriers require a 4-hour time window for delivery. 

These poker tables are shipped within 3-4 weeks of ordering since they are customizable and/or made-to-order (unless stocked). Please, check the availability of this product in the description.

Cancellations

If you need to cancel an order, please contact us as soon as possible so we can initiate a refund before your payment is processed (completely free of charge).

If your payment has already been processed, you can still contact us and get your order canceled before it leaves the warehouse. In this case, cancellations are subject to a 6% cancellation fee (exceptions apply such as custom orders, see policies below).

Refunds and Returns

As our customer, you are entitled to return your product and request a refund in non-custom orders upon arrival of your product.

If your product arrived in excellent working condition, and the return is only requested as a result of personal preference i.e. buyer's remorse:

• The product will be eligible for return/refund in the 20 days following the delivery of the product.
• Contact us at info@dadsheaven.com so we can provide you with manufacturer-specific information and guidelines in order to guarantee the best return experience possible.
• The customer must make the necessary arrangements to have the products shipped back to the warehouse.
• The customer is responsible for all shipping costs.
• The customer must keep the package(s) and or pallets in its entirety.
• Once the items are returned to the manufacturer's warehouse and are checked to be in good working order, in their original packaging, we can issue credit for the item, less 30% restocking fee.
• By default, the refund will be issued to the same payment method used during checkout (if not available, store credit will be issued instead) within 5 business days after the manufacturer issued the refund to us.

Custom Orders

Custom or made-to-order products cannot be canceled, returned, or refunded as these products are put into production specifically for your order.

Other considerations

Free shipping applies for most locations in the lower 48 contiguous states. However, especially for big shipments to remote locations (e.g. certain rural areas), the customer might be subject to distance surcharge. If you think that might be the case, feel free to contact us to request a quote before placing your order. Otherwise, we will contact you to inform you so you can confirm or cancel your order.

Please inspect the packaging of your item(s) upon arrival. If you notice any damage, you should make note of it when signing for delivery (include details on the BOL/POD). If there are any visible damages, you should refuse the shipment. Otherwise, write or mark “Subject to inspection” / “Possible damage to contents of the crate(s)” when accepting the shipment. If your item(s) do arrive damaged, please send photos/videos of the damage, box, and SKU, along with a brief description of the damage to info@dadsheaven.com within 24 hours of arrival and we will process a claim on your behalf.

For more detailed information and guidelines check Dads Heaven's complete Shipping & Return and Refund Policies.