Afidano L5 - Electric Climate Control Cabinet Humidor (1200 cigars)

Afidano includes a 3-year warranty for spare parts and a 1-year warranty for the compressor with all its humidors. If the issue cannot be repaired within the 1-year warranty period, the product will be replaced with a new one free of charge.

Shipping

Due to the size, weight, and/or fragile nature of this item, it will be delivered using 'Curb-Side' Pickup with included liftgate service. This option typically takes 3–6 business days for delivery after order processing (1-2 business days).

If you select the default raw leather color option (as shown in pictures), your humidor will be shipped right away after minimal process time (1–2 business days).

On the other hand, the 6 bespoke leather options are considered a custom-made / made-to-order product. These humidors will take approximately 60 days to be made and shipped from the factory. Shipping is hence not free on these products. Before we process your payment, we will provide you with a quote for the final price that you'll have to accept before your humidor starts being manufactured.

Provide us with a working phone number during checkout so the shipping company can schedule the delivery appointment.

Cancellations

If you need to cancel an order, please contact us as soon as possible so we can initiate a refund before your payment is processed (completely free of charge).

If your payment has already been processed, you can still contact us and get your order canceled before it leaves the warehouse. In this case, cancellations are subject to a 6% cancellation fee (exceptions apply such as custom orders, see policies below).

Once the shipment is arranged, customers will be responsible for the shipping costs plus the 6% cancellation fee.

Refunds and Returns

As our customer, you are entitled to request a return and refund for non-custom orders upon receipt of your product.

If your product arrived with no signs of damage, and the return is only requested as a result of personal preference i.e. buyer's remorse:

• The product will be eligible for return/refund in the 7 days following the delivery of the product.
• Contact us at info@dadsheaven.com so we can provide you with manufacturer-specific information and guidelines to guarantee the best return experience possible.
• The customer must make the necessary arrangements to have the products shipped back to the warehouse.
• A Return Authorization (RA) must be obtained from customer service before returning any merchandise. Returns must be approved by Afidano prior to being processed.
• The customer is responsible for all shipping costs.
• The product must be returned in its original, unopened, and unused condition. The package(s) and/or pallets must be returned in their entirety.
• Once the items are returned to the manufacturer's warehouse and are checked to be in excellent working order, in their original packaging, we can issue credit for the item, less 30% restocking fee.
• By default, the refund will be issued to the same payment method used during checkout (if not available, store credit will be issued instead) within 5 business days after the manufacturer issued the refund to us.
• Within 7 days of delivery, the customer is allowed to change their order to another Afidano product of a similar or higher price by paying the price difference as long as Afidano approves it. The customer will be responsible for the new shipping costs as well as the costs of shipping the original order back.

If your product arrived with no signs of damage but experiences malfunctions after opening:

• Afidano’s warranty will cover repair or replacement.
• Afidano will provide instructions, spare parts, and/or cover the cost of repairs to ensure the product functions to its standards.
• If the issue cannot be fixed, Afidano will replace the unit at no additional charge.
  
  Please contact us for assistance, and we will work with Afidano to help you resolve any issues promptly.

Custom Orders

Pre-orders, custom products and made-to-order products cannot be canceled, returned, or refunded as these products are reserved or put into production specifically for your order.

Please note that all humidors within Afidano’s Leather Series (L3, L5, L6 and L8) are considered made-to-order if a bespoke leather finish is selected. On the contrary, the default raw leather finish (as shown in pictures) is stocked.

Other considerations

Free shipping applies for most locations in the lower 48 contiguous states. However, especially for big shipments to remote locations (e.g. certain rural areas), the customer might be subject to a distance surcharge. If you think that might be the case, feel free to contact us to request a quote before placing your order. Otherwise, we will contact you to inform you so you can confirm or cancel your order.

Please inspect the packaging of your item(s) upon arrival. If you notice any damage, you should make note of it when signing for delivery (include details on the BOL/POD). If there are any visible damages, you should refuse the shipment. Otherwise, write or mark “Subject to inspection” / “Possible damage to contents of the crate(s)” when accepting the shipment. If your item(s) do arrive damaged, please send photos/videos of the damage, box, and SKU, along with a brief description of the damage to info@dadsheaven.com within 24 hours of arrival and we will process a claim on your behalf.

For more detailed information and guidelines check Dads Heaven's complete Shipping & Return and Refund Policies.