Raching SD800 - Smart Cigar Humidor & Wine Cooler (1600 cigars / 130 bottles)

Raching includes a 2-year warranty for spare parts and a 6-year warranty for the compressor. If the issue cannot be repaired within this warranty period, the product will be replaced with a new one free of charge.

Shipping

Due to the size, weight, and/or fragile nature of this item, it will be delivered using 'Curb-Side' Pickup with included liftgate service. This option typically takes 3–6 business days for delivery after order processing.

If your selected Raching product variant is marked as a Pre-Order item, please note that while it is not in stock, we are committed to fulfilling your order. Our team will work with Raching to manufacture and deliver the item within approximately 45 days. Pre-ordered items are considered made-to-order.

Provide us with a working phone number during checkout so the shipping company can schedule the delivery appointment.

Cancellations

If you need to cancel an order, please contact us as soon as possible so we can initiate a refund before your payment is processed (completely free of charge).

If your payment has already been processed, you can still contact us and get your order canceled before it leaves the warehouse. In this case, cancellations are subject to a 6% cancellation fee (exceptions apply such as custom orders, see policies below).

Once the shipment is arranged, customers will be responsible for the shipping costs plus the 6% cancellation fee.

Refunds and Returns

As our customer, you are entitled to request a return and refund for non-custom orders upon receipt of your product.

If your product arrived with no signs of damage, and the return is only requested as a result of personal preference i.e. buyer's remorse:

• The product will be eligible for return/refund in the 20 days following the delivery of the product.
• Contact us at info@dadsheaven.com so we can provide you with manufacturer-specific information and guidelines to guarantee the best return experience possible.
• The customer must make the necessary arrangements to have the products shipped back to the warehouse.
• A Return Authorization (RA) must be obtained from customer service before returning any merchandise. Returns must be approved by Raching prior to being processed.
• The customer is responsible for all shipping costs.
• The product must be returned in its original, unopened, and unused condition. The package(s) and/or pallets must be returned in their entirety.
• Once the items are returned to the manufacturer's warehouse and are checked to be in excellent working order, in their original packaging, we can issue credit for the item, less 30% restocking fee.
• By default, the refund will be issued to the same payment method used during checkout (if not available, store credit will be issued instead) within 5 business days after the manufacturer issued the refund to us.
• Within 20 days of delivery, the customer is allowed to change their order to another Raching product of a similar or higher price by paying the price difference as long as Raching approves it. The customer will be responsible for the new shipping costs as well as the costs of shipping the original order back.

If your product arrived with no signs of damage but experiences malfunctions after opening:

• Raching’s warranty will cover repair or replacement.
• Raching will provide instructions, spare parts, and/or cover the cost of repairs to ensure the product functions to its standards.
• If the issue cannot be fixed, Raching will replace the unit at no additional charge.
  
  Please contact us for assistance, and we will work with Raching to help you resolve any issues promptly.

Custom Orders

Custom or made-to-order products cannot be canceled, returned, or refunded as these products are put into production specifically for your order.

Other considerations

Free shipping applies for most locations in the lower 48 contiguous states. However, especially for big shipments to remote locations (e.g. certain rural areas), the customer might be subject to a distance surcharge. If you think that might be the case, feel free to contact us to request a quote before placing your order. Otherwise, we will contact you to inform you so you can confirm or cancel your order.

Please inspect the packaging of your item(s) upon arrival. If you notice any damage, you should make note of it when signing for delivery (include details on the BOL/POD). If there are any visible damages, you should refuse the shipment. Otherwise, write or mark “Subject to inspection” / “Possible damage to contents of the crate(s)” when accepting the shipment. If your item(s) do arrive damaged, please send photos/videos of the damage, box, and SKU, along with a brief description of the damage to info@dadsheaven.com within 24 hours of arrival and we will process a claim on your behalf.

For more detailed information and guidelines check Dads Heaven's complete Shipping & Return and Refund Policies.